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    Shipping & Returns

    SHIPPING:

    Please call us to specify shipping methods not listed on our site.
    All shipments will be sent "Signature Required" unless otherwise specified.

    Return & Refund Policy

     Returns
    -       Returns must be within 30 days from the date you receive the product.
    -       All returns require a Return Merchandise Authorization (RMA) number. Please contact us first to obtain the RMA number.
    -       All returns not resulting from defective merchandise or an error on our part subject to a restocking fee (20%).
    -       The item must be in the same condition that you received it, in its original packaging, with all accessories intact. Damaged items will not be accepted.
    -       Volume purchases are subject to a separate return policy, which will be indicated prior to such purchase. Basically, volume purchases go through extensive customization and are usually not returnable. Thus, before committing to a volume, you should make sure that the item will be satisfactory by purchasing small quantities first.
     
    Returning the item
    Always place the item, in its original merchandise box, inside a shipping container using adequate packaging materials. The RMA number also needs to be clearly visible. Then ship prepaid.
    Also include a copy of the receipt or proof of purchase.
    We will refuse shipment if any of the above is not followed.
     
    Refunds
    Once we receive your item, we will inspect it and notify you. If the return is accepted, we will issue a refund for the cost of the merchandise, minus the Restocking Fee, within 2 weeks. If, upon inspection, we determine that the return cannot be accepted, the item will be sent back to you at your expense.
     SHIPPING CHARGES ARE NOT REFUNDABLE.
     

    If you have any questions on returning the item, please contact us.

    All returns require a Return Merchandise Authorization number.
    Please contact us at https://shop.minix.us/contactus first.
    Please note that all returns are subject to a restocking fee.